Frequently Asked Questions
Our Guide to Comamon Queries
1. What kind of trainings do you offer?
We offer cybersecurity and compliance trainings focused on international standards like ISO27001, DORA, NIS2, ISO27005, and more. Whether you’re just starting out or advancing your career, we’ve got you covered.
2. Who can benefit from your trainings?
Our trainings are built for IT professionals, compliance officers, business leaders, and anyone interested in cybersecurity. Whether you’re in a startup or a multinational, our content adapts to your context.
3. Do I need prior experience to enroll?
Not at all! Some courses are beginner-friendly, like ISO27001 Foundation, while others are more advanced. Each course page clearly outlines if prerequisites are required.
4. How can I find the right course for my goals?
Each course comes with a detailed description and learning outcomes. If you’re unsure, reach out to us—we’ll help match you with the course that fits your profile and ambitions.
5. Are your trainings recognized internationally?
Yes! Our certifications are globally recognized, particularly those delivered through our partnership with PECB, a leading certification body in the field of digital trust.
6. Is there any instructor support?
Absolutely. Our expert instructors are available during and after the training to answer questions, clarify topics, and support your learning journey.
7. Can I take your courses from anywhere in the world?
Yes. Most of our trainings are available online, and we welcome learners from all over the world. You just need a stable internet connection and a desire to learn.
8. Are the courses available in multiple languages?
Our primary training language is English, but most of the courses are also offered in French or Spanish and other languages. Check the course details or contact us for specific language options.
9. What formats are available (online, on-site, hybrid)?
We offer online, on-site (at your company), and hybrid formats depending on your needs. Our goal is to make training accessible and practical, no matter your setup.
10. What happens after I complete a course?
You’ll receive a certificate of participation or certification (if you pass the exam), plus ongoing access to resources and optional follow-up sessions to keep your knowledge sharp.
1. What payment methods are accepted?
We accept credit/debit cards, PayPal, bank transfers, and yes—crypto too! You choose what works best for you.
2. Can I pay in cryptocurrency?
Absolutely! We’re crypto-friendly and accept several major cryptocurrencies. Select the crypto option during checkout.
3. Do you offer payment plans or installments?
Yes, for select courses. You can split your payment into two parts—just reach out before booking to arrange it.
4. Are prices shown including taxes?
Prices are shown exclusive of VAT. Applicable taxes are calculated and added during checkout based on your location.
5. Do you provide invoices for businesses?
Yes! You’ll automatically receive a professional invoice after payment. For custom billing needs, contact us directly.
6. Are group discounts available?
Yes, we offer discounts for teams and companies. Contact us with your group size and training goals for a custom quote.
7. Do I need to pay in advance to reserve a spot?
Yes. Your registration is confirmed once payment is received. This secures your access to the course and materials.
8. Is my payment information secure?
100%. We use encrypted and secure payment processors. Your personal and payment data is safe with us.
9. Do you offer any launch or seasonal discounts?
We do! Subscribe to our newsletter to stay updated on exclusive offers and promos.
10. Where can I enter my promo code?
You’ll see a “Promo Code” field at checkout—just enter your code before finalizing your payment and the discount will be applied instantly.
1. What is PECB and why should I choose it?
PECB (Professional Evaluation and Certification Board) is a globally recognized certification body for a wide range of standards including ISO/IEC 27001, ISO 22301, GDPR, and more. With a presence in over 150 countries, PECB sets the bar for high-quality, structured, and internationally respected training and certification programs.
Choosing PECB means choosing credibility, global recognition, and a rigorous framework designed to help professionals grow and organizations comply.
2. Are your PECB trainings official and accredited?
Yes. All our PECB trainings are official, fully accredited, and authorized by PECB. When you train with us, you receive access to PECB’s official courseware, practice materials, and exam vouchers.
No shortcuts, no pirated content—100% compliant and recognized.
3. Will I get a certificate from PECB?
Absolutely. Once you successfully pass the exam and meet the experience criteria defined by PECB, you’ll receive your official PECB certificate directly from their platform.
The certification is internationally recognized and digitally verifiable.
4. What happens if I fail the PECB exam?
No stress. If you don’t pass the first time, you can retake the exam once for free within a 12-month period. Additional attempts are possible with a retake fee.
We also offer guidance and support to help you prepare better for your second attempt.
5. Do I need a PECB account before enrolling?
Not necessarily. You can enroll in the training with us first, and we’ll help you create your PECB account before the course.
However, if you already have one, it will speed up your registration and exam scheduling process.
6. Can I use PECB SKILLS with your training?
Yes. If you have access to PECB SKILLS, the learning and development platform by PECB, it complements our training perfectly.
7. Are your trainers certified by PECB?
Yes. All our instructors are certified PECB Trainers, approved to deliver official content.
They’re not just trainers—they’re also field practitioners, bringing insights from real-world consulting and audits to the classroom.
8. Do I need to take an exam right after the training?
No. You can take the exam any time within 12 months after completing the training.
We usually recommend taking it within 1–2 weeks while the knowledge is fresh, but you’re free to schedule it when you feel ready.
1. How do I place an order for a training?
You can register directly via our website by selecting your desired training, date, and payment method.
We accept online payments, bank transfers, or can send you an invoice for company payments. If you need assistance, just reach out—we’re happy to walk you through it.
2. Can I cancel or modify my registration?
Yes. You can cancel or modify your registration up to 7 days before the training start date.
Just send us an email or use the contact form. After this period, cancellation fees may apply, but we always try to be fair.
3. What is your refund policy?
If you cancel more than 7 days in advance, you’ll get a full refund—no questions asked.
4. Can I transfer my training to someone else?
Absolutely. You can transfer your spot to a colleague or friend free of charge, up to 24 hours before the training starts.
Just let us know their name and contact info so we can update the participant list.
5. What if the training is postponed or canceled?
In rare cases where we need to cancel or postpone, you’ll be offered a full refund or a free reschedule to a future session.
We always give at least 72 hours’ notice and do everything we can to avoid last-minute changes.
6. Will I receive a confirmation after I order?
Yes. Once your order is complete, you’ll receive an instant confirmation email. You will also receive a second email within the next 24 hours to provide additional details and access to the course content.
If you don’t see emails, check your spam folder or get in touch.
7. How do I know if a training is confirmed?
A training is confirmed when minimum participants are reached, usually around 14 days before the start date.
We’ll send you a confirmation email once it’s locked in. If you’re unsure, feel free to check with us directly.
8. Can I get a credit if I can't attend?
Yes. If you miss a training due to an emergency or last-minute change, we can offer a training credit valid for 6 months.
Just let us know what happened—we aim to be human about it.
1. How can I contact support?
You can reach our support team anytime via email, whatsapp, or through the contact form on our website.
We’re here to help with anything from registration to technical issues.
2. Do you offer help with course selection?
Yes. If you’re unsure which course fits your goals, we’ll guide you—whether you’re just starting out or aiming for expert-level certifications.
Just tell us where you are and where you want to go. We’ll help you connect the dots.
3. How do I report a technical issue?
Use the support form or email us with a description (screenshots help too).
We aim to resolve tech issues fast—especially if they’re blocking your access to materials or live sessions.
4. Is there a support contact for my trainer?
Yes. During the training, you’ll be in direct contact with your PECB-certified trainer, either via live sessions or a dedicated chat thread.
For anything outside the scope of training, our support team is your go-to.
5. Do you provide follow-up after the training?
Absolutely. You’ll receive post-training resources, exam tips, and we’re here if you have questions—whether it’s about certification, next steps, or applying what you learned.
Learning doesn’t end when the session does.
6. Is there any instructor support?
Yes. For live trainings, you’ll interact with the instructor throughout. For self-paced programs, we offer asynchronous Q&A support or 1:1 sessions (on request).
We don’t just hand you content and disappear.
7. How long does it take to get a response?
We typically respond within the same business day—often faster.
Urgent training issues (like login problems) get prioritized.
